Privacy Policy for Service Innovation Research Center LLC

Last Updated: January 14, 2025

This Privacy Policy describes how Service Innovation Research Center LLC (“we,” “our,” “us”) collects, uses, and discloses information that we obtain about visitors to our website, [https://quantbyte.app ] (the “Site”), and the services available through our Site (collectively, the “Services”). Service Innovation Research Center LLC recognizes and respects the privacy of individuals who interact with us. We collect, use, and disclose Personal Information in a manner consistent with the applicable laws and regulations of the United States. Quantbyte is a product of Service Innovation Research Center LLC. This Privacy Policy describes what information Quantbyte collects when you interact with our Services, how we use, share, and protect that information, and how you can access and update it. It is effective on the date below and applies to our use of your information on and after that date.

Definitions

For purposes of this Policy:

“Personal Information” means any information or set of information that identifies or could be used by or on behalf of Service Innovation Research Center LLC to identify an individual. Personal Information does not include information that is encoded, anonymized, or aggregated, or publicly available information that has not been combined with non-public Personal Information.
“Services” refers to our public website and any hosted analytics products or online applications that may be restricted to authorized users.

Information We Collect

Service Innovation Research Center LLC collects information you provide to us through our Site or our Services.

Depending on how you interact with us, the Personal Information we collect may include:

Contact details such as first and last name, email address, mailing address, and phone number.
Account registration details, including usernames, passwords, and broker integration preferences.
Billing information (such as payment card data) and transaction history when you purchase paid features or services.
Communications you send to us, including support inquiries, surveys, contests, and feedback forms.
Optional demographic or professional details that you choose to share to help us tailor the Services.

Public Site: In general, you can visit our Site without telling us who you are or revealing any information about yourself. While Service Innovation Research Center LLC does not currently track specific browser, domain name, or IP address information for general visitors, there may be areas on our Site where you may voluntarily provide Personal Information to obtain information, access to our Services, or participate in our beta program.

Services: Our Services assist users with financial analytics and forecasting. Access to certain aspects of our Services may be restricted to registered users with whom Service Innovation Research Center LLC has an ongoing relationship. Information provided when you register for any of our online services or use our applications is personally identifiable. Depending on the use case, Personal Information may or may not be collected or processed.

Automatically Collected Information

When you access the Site, Service Innovation Research Center LLC may automatically collect information about your device and browsing activity, including your IP address, browser type, operating system, referring URLs, pages viewed, access times, and other technical information. We use this data to operate the Services, maintain quality, analyze usage trends, and secure our systems.

Purpose and Use of Personal Information

Service Innovation Research Center LLC may use Personal Information for operational, legal, administrative, and other legitimate purposes permitted by applicable law. Some of the ways we may use Personal Information include:

Providing you with requested products or services.
Providing you with information regarding similar products or events.
Analyzing and monitoring extent of use and enhancing Service Innovation Research Center LLC’s Services.
Providing customized product and service information.
Allowing users to participate voluntarily in mailings or other events.
Providing product service updates, information, and alerts.
Sending communications, including for marketing or other customer satisfaction purposes.
To contact users for information verification purposes.
Conducting due diligence activities for financial institutions and other regulated companies.

Service Innovation Research Center LLC only uses the data to support the business requirements of the Services, and we never share your data with third parties other than as set out in this Privacy Policy.

Child Privacy

Because of the nature of our business, our products and services are not designed to appeal to minors. Therefore, Service Innovation Research Center LLC does not knowingly attempt to solicit or receive any information from children under 13. If Service Innovation Research Center LLC becomes aware that Personal Information is being provided by or collected from a person under the age of 13, we will delete the information and terminate access as quickly as possible.

Disclosing Information to Third Parties

Service Innovation Research Center LLC does not sell, rent, or lease Personal Information to third parties. We only disclose information as described in this Privacy Policy. We may share your information with:

Service Providers: Third-party vendors and service providers who perform tasks on behalf of and under the instructions of Service Innovation Research Center LLC (e.g., website hosting, analytics, email delivery, customer support). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Compliance: Service Innovation Research Center LLC may be required to disclose an individual’s Personal Information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your Personal Information may be transferred to the acquiring entity.

We may also disclose information if we believe in good faith that such action is necessary to (a) comply with applicable law or legal process, (b) protect and defend our rights or property, or (c) act under exigent circumstances to protect the safety of users of the Services or the public.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Links to Other Websites

The Site may contain links to other websites or services. We are not responsible for the content or privacy practices of those third-party sites. We encourage you to review the privacy policies of any site you visit that collects personally identifiable information.

Data Security

Service Innovation Research Center LLC has physical, administrative, and technical safeguards in place to help protect the Personal Information we collect. When you submit sensitive Personal Information, such as payment card data, we use encryption technologies (including Secure Sockets Layer (SSL) protocol) to protect the transmission. While there is no such thing as perfect security on the Internet, we will take reasonable and appropriate steps to ensure the safety of your Personal Information.

While Service Innovation Research Center LLC takes steps to protect your Personal Information, you also play a role in protecting your information. You can help to maintain the security of your online transactions by not sharing your log-on information or password with anyone. If Service Innovation Research Center LLC receives instructions using your log-on information and password, we will assume that the instructions have been authorized by you.

Please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Accordingly, while we strive to protect your Personal Information, we cannot guarantee its absolute security, and you acknowledge that there are inherent limitations with respect to data security on the Internet.

Retention and Deletion of Personal Information

We retain Personal Information for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Subject to certain exceptions described below, you may request that we delete Personal Information about you that we hold. Upon receiving and verifying a verifiable consumer request, we will:

Delete your Personal Information from our records; and
Direct any service providers to delete your Personal Information from their records.

We may decline to honor a deletion request if retaining the information is necessary for us or our service providers to:

Complete the transaction for which the Personal Information was collected, fulfill the terms of a written warranty or product recall, provide a good or service requested by you, or otherwise perform a contract between you and us;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise that consumer’s right of free speech, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act or other applicable law;
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when deletion would likely render impossible or seriously impair the research if you have provided informed consent;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
Comply with a legal obligation; or
Otherwise use your Personal Information internally in a lawful manner that is compatible with the context in which you provided it.

Your Rights

Depending on your state of residence, you may have certain rights regarding your Personal Information, including the right to access, update, or request deletion of your Personal Information. To exercise any of these rights, please contact us using the details below.

Email Communications

From time to time, Service Innovation Research Center LLC may contact you via email to provide announcements, promotional offers, alerts, confirmations, surveys, and other information related to our Services. You may opt out of marketing emails by following the unsubscribe instructions included in those messages or by contacting us. Note that we may still send you transactional or service-related communications even after you opt out of marketing messages.

External Data Storage

We may store your data on servers provided by third-party hosting vendors with whom we have contracted. These vendors are obligated to protect the confidentiality and security of the data they process on our behalf.

Changes to This Privacy Policy

Service Innovation Research Center LLC will occasionally amend this Privacy Policy to reflect company and customer feedback, and we reserve the right to make changes to this Privacy Policy at any time. When we make material changes, we will notify you by updating the “Last Updated” date above and, where appropriate, by providing additional notice (such as by email or by placing a prominent notice on our Site). The use of your information is subject to the Privacy Policy and Terms of Use in effect at the time of use. The provisions contained in this Privacy Policy supersede all previous notices or policies regarding our privacy practices with respect to this site.

Contact Us

If you have any questions, comments, access requests, or any other issues regarding our Privacy Policy or our website, you can contact us at: support@serviceinnovation.io